SECTION 1 - GENERAL SHIPPING INFORMATION
Madge's Food delivers within the continental United States. It is our goal to ship all orders within 72 hours of receipt. Other factors may delay processing 2 to 3 additional days, such as weekends, holidays, and item availability.
Should items not be in stock, we will notify you via email. We will wait 48 hours for a response. If we do not receive a response from you within this time, we will proceed to ship the order.
* Madge's Food does not ship any perishables to APO/FPO addresses at this time due to the possibility of extended delivery times. All APO/FPO orders must be shipped via USPS Priority. We will not be able to track shipments after the package enters the Military Mail System, and then unable to determine delivery time. Shipments to APO/FPO may take up to 60 days. Additional charges may apply.
SECTION 2 - SHIPPING RATES
All orders within the continental United States, over $60.00 and under 30 pounds will be shipped via FedEx, UPS or USPS Priority free of charge.
For orders within the continental United States, under $60.00 and under 30 pounds will be shipped via FedEx , UPS or USPS Priority for a flat rate of $8.00.
APO/FPO orders may incur additional shipping charges set by the carrier.
Expedited options and Premium delivery options (cold shipping) are available at additional shipping cost. The additional cost will be calculated at checkout and offered to you as options.
For overweight items, additional shipping costs will also apply.
Additional charges may apply if packages are redirected, an incorrect address was provided, or is undeliverable. We are not responsible for shipping charges related to incorrect or missing information.
The minimum free shipping dollar amount excludes discounts, promotions, sales tax, and shipping.
SECTION 3 - TAXES
Items sold through our Site may be subject to taxes and other governmental charges. If an item is subject to taxes, prior to submitting your purchase request, an estimated tax will be calculated and displayed at checkout.
SECTION 4 - SHIPPING METHODS
We use Federal Express (“FedEx”), United Parcel Service ("UPS") and United States Parcel Service (“USPS”). FedEx, UPS and USPS provide estimated delivery times. The estimated delivery times are not guaranteed. Neither we nor FedEx, UPS or USPS are able to provide 100% guarantees on arrival.
When your order is shipped, an order update will be emailed to you with a tracking number. You may track your order via the FedEx, UPS or USPS websites. You may also use our Track Your Order page on our website.
SECTION 5 - CHANGING SHIPPING ADDRESS
If you wish to change your shipping address after you have submitted your order, please email us immediately at firstname.lastname@example.org. If the order has not been processed, we will update the delivery address. Unfortunately, should the order be shipped already, you will not be able to change it. It is our goal to provide prompt delivery service, which includes fulfilling your quickly.
SECTION 6 - UNDELIVERABLE PACKAGES OR MISSING ITEMS
Madge's Food shall work with our partner shipping carriers to promptly deliver packages to you. In the event packages are delayed, damaged, re-routed, and/or incorrectly delivered, we shall work with the shipping carriers to rectify. This process may significantly delay the delivery of your package.
We make every effort to help ensure there are no incorrect or missing items in your order. Should this occur, within 3 days of the receipt of shipment, please notify us at email@example.com. Any adjustments thereafter shall be at the sole discretion of Madge's Food.